Firstly Zero stars is not an option available, otherwise it would be Zero.Please, please, please think twice before booking a room through the best western website. We booked and paid for a Hotel room in Bournemouth for one night, received all confirmation emails etc, all correct. Drove for 100miles on the day only to be told on arrival the hotel had not received the booking and had no record of our reservation. Then proceeded to tell us there were no rooms, and had been fully booked for a while. They said it was down to Best Western to sort, not hotel. Had to spend next 2 hours finding accommodation, which we had to pay again for, which ruined plans we had. Best western are still to respond !!!Terrible experience, no customer service phone number. Do yourself a favour and book elsewhere, so many better options out there now.Avoid
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