bestwestern.co.uk

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2 Based on 201 reviews

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Ronald Barnes
Castle Bromwich Hall Hotel

Castle Bromwich Hall Hotel. Myself and my colleagues stay here regularly and until now have had no complaints at all. Until tonight 21st August 24, at 10 pm whilst a n Asian wedding of many taking place took a turn for the worst. I was lying in bed when I heard several people shouting outside my room, I ignored it. That was until they started kicking my door in along with a gentleman next door. I ran to the door in a t shirt and boxers to confront what had happened only to find they had fled and I was locked out. First of all thanks to the Man next door who went to reception and got me another key. Suffice to say I wont be staying here again. Not a single explanation or apology from anyone at the Hotel and no duty manager avaliable to give me an explanation even after leaving my number ??

1
Date of experience: Aug 21, 2024

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