Stayed at this hotel for 3 night. Booked a family suite with a sofa bed. As we checked in online, Upon arrival we asked if the sofa bed was made up, we was informed it was not made and could not be made until the next morning. We was asked if the rooms wanted to be clean we said yes every day (which should be done regardless) why ask. The room did not get clean for two days the third day they finally came and asked if we wanted it cleaned as we only had one day left we said no as we did everything ourselves. Upon entering the room we found hair in the bathroom upon entering the room. The curtains were dirty I have video of everything. when we opened the sofa bed to make it ourselves instead of waiting until the morning was kindly given sheet not sure if they was used or not as we only got the top sheet. There was crumbs stuck to the sofa bed, underneath the bed had more, was not going to sleep on it after seeing it dirty. There was Socks and more rubbish under. we had to ask for sugar and tea every day which is complementary nothing was brought to the room of Topped up, we had to go tissue and we had to change our own bins. The only good thing was the staff was polite however I felt like I was at a air bnb instead of a hotel for that price they should of done better with the room Cleannesses and house keeping one light did not work.
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