bestwestern.co.uk

2
2 Based on 201 reviews

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Alexa Adams
Walworth Castle Hotel, Darlington

My 16 year old daughter aced her interview at Walworth Castle Hotel near Darlington recently.Initially the Management were great, but then bullying behaviour was noticed.She was employed as waiting and serving staff and was complimented many times on her manner and ability.My daughter started with tendonitis and, as such, didn't complain nor ask for a reduction in duties, instead she bought a splint which allowed her to carry on plus arranged to see a Dr to get the condition treated.The Manager then decided to hide her away in the kitchen as, in her words, the splint looked unsightly and affected the Castle's image to Customers.The Manager didn't know their own job half the time. Giving Staff instructions then disciplining them for doing what she asked because she'd forgotten what she'd told them to do!My daughter had pushed for an earlier appointment for a scan on her affected arm on a shift where she was only in for 3.5 hours and the Castle was overstaffed anyway Not long after, the Manager emailed her terminated her contract without even giving her the chance to explain.He called her a hindrance despite the fact she'd excelled in her role and always put her job first.To be called a hinderance and then ignore her emails shows how spineless the owners are.All in all, despite the fact we've stayed at the Castle and attended functions there but we will never visit again, we are so angry at how our daughter was treated, especially as she'd been given more responsibility.The current Management Team block anyone on their Social Media pages if you dare post a poor review too, cowards.

1
Date of experience: Aug 04, 2024

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