bestwestern.co.uk

Very disappointing

We had a 93 year old wheelchair bound member of our party and there is only one disabled parking space. So we didn’t always get this space but the rest of the car park was down a steep slope which is inaccessible to wheelchairs, so getting my mother in and out was a bit difficult. We were told a few days beforehand that there was a function at the hotel and that the restaurant would be closed but we could eat in the bar on the Saturday. When we arrived for our meal the bar was absolutely packed and extremely noisy. Fortunately they moved after half an hour into the function room, but it wasn’t pleasant to start with. We then had thumping music until 12pm. On the Sunday we arrived for dinner to find the restaurant closed so went to the bar. But there was no table laid for us. The person told us we hadn’t booked, but we definitely had. She then offered a tiny table when there were three of us and then said she’d get a table from the bar. This was a different height. We were then told we couldn’t order food for another hour. She did apologise but I felt it was grudging and clearly they had made a mistake but would not admit it. I was made to feel quite uncomfortable. We all know that we booked a table. So in the bar we had no table service, no place mats. Our final coffees were brought into the bar and the woman called ‘here’s your coffees’ and left them on the bar which my quite frail husband then had to try and carry over - another guest offered to do this. Again this made me feel quite uncomfortable . So all in all, very disappointing. The hotel is tired and needs a good redecoration . The best thing by far was the view from the bedroom, straight across the Bristol Channel. But we definitely won ‘t be going there again. It wasn’t that a mistake had been made, we all make mistakes, it was the way they dealt with it.

Date of experience: Sep 21, 2025