Appalling.It isn't actually a real company nor is it a franchisee like Marriott. Instead it is a banner organisation that is mothing more than a logo.Tried four times to use Best Rate Guarantee (BRG) for a property. Rejected every claim, for example for not showing a 'cents' value on a foreign currency that has no lower denomination. Utter frauds.Hotel in question then charged us for the full stay after telling us - and continuing to tell us - we had no booking.I'll skip the actual state of the BW properties we've used in the UK recently but generally they were poor. Final recommendation... avoid joining their membership scheme - no actual benefits - and ALWAYS book through a consolidator like Agoda.
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