bestwestern.co.uk

Chilworth Manor, Southampton. One night, 2 different rooms

This was the 3rd time we have used this hotel for Park and Cruise. First time the room was excellent, 2nd time the bed was a double, so this 3rd time I paid £20 to up grade the room via their email.We were put in room 15. This room is SMALLER than their standard rooms and would make make a Hobbit feel squashed. Not sure where they get the idea of Executive Double at a lower grade to a Standard from? I would not recommend paying any extra money for this room....it is terrible. BUT that wasn't the main issue. When I tried to open the window (it was the middle of a heat wave) it fell off the runner where it had already been broken. Went off to reception to report it. I was told by the man covering reception that there were no other rooms available as they were fully booked, but he would like to come to the room shortly and see if he fix it before calling maintenance. I went back to the room. AND WAITED, AND WAITED. After 20 mins the wife went to reception to be told that this man had gone off for his break but we were offered a small refund as we would have to stay in the room. He did eventually turn up, looked at the window, said it was broken and would call maintenance whilst we went out for our evening meal. On our return reception told us that Room 2 had become available and would we like to move. This is a fantastic room, and even though we refused the offer of the refund we/reception decided the £20 upgrade fee would be waived.So well done to the reception team for sorting out the problem, but thumbs down for Room 15, the window and the service during that problemPS We will return next year, but we'll ask for a specific room and not get caught out again

Date of experience: Jul 16, 2025