TripadvisorAppWrite a review, make someone's tripWhat would you like to review?Pick up where you left offOYO The Green Man Pub And HotelWembley, United Kingdom1.0 of 5 bubbles2.0 of 5 bubbles3.0 of 5 bubbles4.0 of 5 bubbles5.0 of 5 bubblesClacky DinerGreat Harwood, United Kingdom1.0 of 5 bubbles2.0 of 5 bubbles3.0 of 5 bubbles4.0 of 5 bubbles5.0 of 5 bubblesYour reviewsThe Queen at Chester Hotel, BW Premier CollectionChester, United KingdomYou are of no importance to staffAugust 2025Queued out of the door for over half an hour to check in. Asked if our champagne was ready in the room. It wasn't. Went for a pre booked meal at VA but told to come half hour early as chef was busy. We hadn't even unpacked. Got back to room at 9pm for the champagne still not to be there. Another trip down to reception and had to fetch back myself. Disgusting customer service. Following morning went to breakfast at 7.50 and most of the food was cold. Really not good. Went out for the day and when we returned the bin hadn't been emptied in our room, the tv wasn't working and the bed wasn't made properly. Again a trip to reception to complain. Went out for food and on our return the tv was fixed by the other things werent rectified even though they had been promised. Staff shouldnt promise if they cant fulfil. Was just a number and of no importance to any member of staff. Definitely won't recommend this hotel
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