New Holmewood hotel, CowesLovely location and a very comfortable hotel. Often eat there.Took my mother for her 90th birthday and informed them several times . No recognition of this made at all and cutlery bundles placed in centre of table for us to put out. Did not feel special .Filled in message form on website twice and no one responded.Called and told manager would call me back: still waitingJust feel very disappointed by the experience and lack of customer communication
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