Booked a hotel in August 2022 for June 2023, prepaid non cancellable rate. 8 weeks out they suddenly tell us the booking is cancelled (seems they can cancel, but not us!). No proper explanation and dismissive email. Now ignoring us. A replacement hotel is costing us almost DOUBLE… BW take NO RESPONSIBILITY for anything. They are simply an agent for the hotel so if things go wrong you have no recourse. Now I know this, I would never ever book another BW hotel. Book direct with the hotel if you want protection!
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