I've had the same experience as other reviewers. Terrible customer service. Cancelling my room to take advantage of higher rates as it's the Kings Coronation weekend.Several months ago I made a booking for 2 nights on the 5th May this year. Suddenly this week I received an email asking to update my payment details. At 02:32am, I was given 6 hours to update my details (no idea why, they had not changed), or they would cancel my booking. Despite this short notice, I updated by card details within 6 hours (08:06) the same day. A few hours later I received an email saying my booking was cancelled.I am not receiving any email responses from this Greater London Hotel. I have spoken to them several times on the phone, but they will not discuss the details of the cancellation, and say I must communicate via email. I have asked to speak to a manager, but there is "not one available". They are not responding to my emailsFirstly, the email confirming my stay (from Best western) says the pre authorisation is not required until the day of arrival. Secondly, my correct card details were passed within within 6 hours of being requested. I have contacted my bank, and no attempt has been made on this card.Never heard of such shocking customer service. Wish I'd have booked a Premier Inn as I usually do. Avoid at all costs!This issue was at the Greater London branch. I contacted general customer services on twitter, but they advised it's a franchise, so they could not do anything about it.
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