Totally unprofessional and non-existent customer services!
Arrived on 10/3/26 to check my car in,pre-holiday parking then B&B on our return 22/3/26. Only to be told by Reception staff that they were unable to find my booking.
After a long discussion, they rectified the problem, although we were very stressed as we had our flight to catch and obviously delayed by the Hotel not finding our booking.
On return to the Hotel 22/3/26, following 25hrs of travelling, the Reception could not find my booking! This time the Manager was not as cooperative, after a couple of hours, only being offered a room if we paid for at a discounted rate, would they allow us to stay, they said my booking was for 23/3/26 and were not reimbursing me me for their incompetence!
I requested the keys to my vehicle, which the paperwork confirmed that parking was till 23rd not 24th showing that our B&B reservation was for 22nd,but the Manager was so uncooperative.
We left there around 7pm for the 5hr drive home, absolutely disgusted with the staff and their incompetence and no offer of compensation, they really don't care
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