We had a 'Pay at Property' 3-night stay booked at the Best Western Atlantic Miami booked through a trusted 3rd party platform. Upon arriving late in the day, we were told the reservation had been cancelled. They did not try to contact us or the booking platform. The staff were uncaring and unhelpful. We were forced to find another room at a much higher cost. Very stressful.I believe that this property cancelled our reservation as it was made in advance and there was a convention going on where they could charge much higher rates due to the demand. Very unscrupulous. I will not book a Best Western property again.
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Best Western International is the world's largest hotel chain with over 4,200 hotels in 80 countries. Book your hotel reservation online today at BestWestern.com
