Appalling customer service. Paid for a double room and was given a single room and told that this was a double. No one to resolve the matter at the hotel. After an hour of trying to get the matter resolved and being told they had no other room available to offer us we left and found another hotel. 20mins after leaving the hotel rung saying they had found us a room. We are still trying to get customer service to respond to the complaint and refund us, surprise surprise they dont respond. We have photo evidence so will continue to seek a refund. We would never book with BW again
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