Booked a night in one of the spa rooms £300 a night. Unfortunately my son lost his unborn baby with only 3 weeks to go before we were due to meet him. Complications with the cord had cut off his oxygen supply. We are all devastated and trying to unite as a family to deal with this. In the circumstances a luxury night at a hotel is the last thing on our minds so I had no alternative but to cancel. The email I received back was callous and unsympathetic not even a sorry to hear such sad news, I was told that I could not have a refund due to the Terms and Conditions!!!! Its not like my unborn grandson planned to die 2 weeks before he was due to be born!!!! Good grief cant you see past "Terms and Conditions" under certain circumstances. Absolutely disgusting
Claim your business profile now and gain access to all features and respond to customer reviews.
Best Western International is the world's largest hotel chain with over 4,200 hotels in 80 countries. Book your hotel reservation online today at BestWestern.com
