I booked a stay which automatically drawn of my creditcard by stripe, BW’s payment system. When I asked for a receipt, customer service pointed out to the hotel which should be responsible for that. The hotel on the other hand, can’t do next to nothing with “stripe” and redirected to BW customer service.I contacted them again but they simply does not answer anymore.Made a request at BW homepage and guess what, they don’t answer either.As a Diamond select customer I would have thought I would get some more help, but probably it’s only about the money, not the customer.
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