Extremely Disappointing Experience – No Accountability from Best WesternWe booked three rooms at the Best Western in Dodgeville, IL for an overnight stay on September 27. Upon arrival, we were immediately alarmed to see multiple mattresses lined up outside against an old container. This raised serious concerns about cleanliness and the potential presence of bed bugs.We spoke with the front desk clerk, who claimed they were “remodeling.” However, there was no visible evidence of remodeling anywhere else on the property. One member of our group has an autoimmune condition, and due to the potential health risks, we could not in good conscience stay at the hotel.We informed the clerk of our concerns and were told that only the manager could make decisions about refunds. Despite being promised follow-up, the manager never contacted us. We reached out to Best Western corporate, only to be told we were still being charged for all three rooms—a total loss of around $600.On October 14, we made one final attempt by messaging Best Western CEO Larry Cuculic via LinkedIn, but we never received any response.This has been a deeply frustrating and disappointing experience, not only because of the condition of the property, but also because of the lack of accountability and customer care at every level of the organization. We feel compelled to share our experience so others are aware of the risks.Think twice before booking with Best Western.
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