My wife, our two small dogs, and I meticulously planned a trip from Arizona to Washington with three Best Western stops...Henderson, NV; Wells, NV; and Baker City, OR. Henderson went fine. But in Wells, NV, disaster struck: despite having a valid confirmation number and even completing pre-check-in the day before, we arrived to find the hotel completely closed for repairs.No notice. No warning. Nothing. Best Western’s own corporate rep was shocked, unable to reach the property, and admitted she didn’t know it was shut down. Yet Best Western still took my reservation, sent me confirmations, and let me check in online, for a hotel that wasn’t even open.Imagine checking in for a flight, printing your boarding pass, arriving at the airport, only to discover the airline no longer exists. That’s exactly what this felt like.This isn’t a small inconvenience. It’s a betrayal of trust. When you’re traveling long distances, especially with pets, a confirmed reservation should mean peace of mind, not the sinking feeling that your hotel may be a phantom property.I can only hope tomorrow’s stop isn’t another non-existent hotel. But fellow travelers, consider this your warning: Best Western’s “guarantee” is not a guarantee. Proceed with extreme caution.
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