We stayed at the Best Western Montreal Hotel Europa in room 608 which was extremely noisy due to the elevators being right behind the wall. All day and night there was a loud humming sound. We complained the very first day and the person at the reception mentioned there were no other rooms available and they would apply a 10% discount for our stay there. We agreed and got some ear plugs. While checking out we saw that the 10% discount was only added to 1 days instead of 2 days. We we asked Phelris at the reception he was very rude and said he wont apply the discount to both days. We asked for the CAA discount which we forget to include while making the reservation and he said the discount is already part of the cost. We said we didnt provide the CAA information so how come it is part of the rate and he said that is how it is. What a rude person. We have stayed at Best Western in the past and this was a terrible and sleepless experience. Very upset about this whole stay.
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