My wife and I holidayed in Florida during July 2023, and pre booked stays in various hotels, as we have done annually for more than 20 years. We stayed at the Best Western Inn & Suites, Naples (3 nights) and Best Western Plus, Siesta Key (6 nights) having stayed in both hotels a number of times in recent years. After leaving the Naples hotel, I checked my bank account and was shocked to discover the hotel had fraudulently taken an amount of USD 519 (GBP 412) without my knowledge or consent. I contacted the hotel who were unable to help and suggested I call Best Western’s head office in Phoenix, Arizona which I did but after an hour waiting I was informed they had no record of the transaction. We then returned to Best Western, Siesta Key on 10 July for a final one night stay in Florida. Two days later after returning to the UK, I discovered that hotel had also fraudulently taken USD 236 (GBP188) from my account, again without my permission. I e-mailed the hotel asking for an explanation but my request was ignored. I contacted my bank, Chase UK who were aware of this type of ‘pre-authorisation’ transaction and told me I could expect the funds taken would be refunded (no guarantee offered) to my account a month or so later. 4 weeks later a refund was credited to my account. Sinisterly, the receipts I received from both hotels on check out did not show any record of those illegal transactions. Another sinister aspect of those transactions (both debit and credit) was all trace of them disappeared from my bank account thus removing any evidence. Fortunately, before they were deleted, I took a screenshot of the transactions.Lesson learned? we will not staying at Best Western again.
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