Please be very careful when staying at The Connaught Hotel and Spa, Bournemouth.Our room at this hotel was entered by a person using a staff key card and a substantial number of valuables and items of clothing were stolen. The burglar has been apprehended and jailed, but we are still waiting for recompense from the hotel 5 months later. There has been no explanation as to how the staff key was accessed despite the hotel confirming that this was used to enter our room, when the housekeeper was at home. We have had no apology from anyone, and Best Western, whose branding is on the hotel refuse to get involved.It is deeply concerning to think that one is not safe to even leave clothing in a room at this hotel as no responsibility for its disappearance will be accepted by the management, should it be stolen in this manner.An extremely distressing and ongoing experience for my wife and me.
Claim your business profile now and gain access to all features and respond to customer reviews.
Best Western International is the world's largest hotel chain with over 4,200 hotels in 80 countries. Book your hotel reservation online today at BestWestern.com
