Filthy rooms with used bed linen.Leaking radiator with puddle on bathroom floor.Filthy carpets Damp wallsTea tray without cups.Staff disinterested.Offered £15 refund.Best western uninterested as individual hotels hold a franchise so they say they have no jurisdiction.Happy to provide photographic evidenceUnfortunately best western don’t care, they abdicate any responsibility stating they have no control over individual hotels, why do they attach their name to these appalling places.
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