Completely mortified by condition and absolute filth of one of their locations (Best western plus - North Palm Beach Florida) hotel. What you are about to read is not an exaggeration as we were truly flabbergasted by what we had experienced.Upon arrival:Fire Alarm would not stop going off and after several attempts to fix it, the smoke alarm was removed by request of the manager for the duration of our stay (which is highly illegal!!). There was feces in the toilet, mold throughout the room on chairs and pull out sofa etc. The lamps were flickering like a haunted house, the bed was broken and severely slanted to one side, when you sat on it the other side sprung up like a sea saw. There was dirt/crumbs/debris. The phone was dismantled and non functional. There were bug bites as my wife and son have bites all over their bodies. The beautiful bar/restaraunt that was advertised on their site has been closed/shut down for (4) months!!!! When we complained, the manger was rude and did not give rats you know what about us. She offered a room change with only one bed, we went and looked at it and it was dirtier than the first room with a sleeper that was covered in dirt and mold, debris so we had to stay in the first room because there was no other availability. The room Nextdoor must have had the same issue as a crew of cleaning people came In flipping beds and sofa on its sides and completely quarantining the entire room (I am assuming a customer raised holy hell) A pest control company was also in the room treating it under what looked like an emergent scenario. The hotel should be shut down and was a complete health and safety hazard. We are completey shocked that this was representative by Best Western and has horrified us to ever stay on your premises again. I will pressing a complaint to the better business burea and any and all platforms available. I have taken a lot of photos and videos of everything described above and wish I could upload here at trip advisor as I have done on many other sites to warn potential customers. This is not going to be a good look for your chain, I expect nothing less than a full refund as this completely ruined our vacation.
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