After a 10 hours drive, stopped at BW for one night rest before continuing the drive. It was a hot summer day and the AC at the room broke at 3 AM. could not get rest. In the morning tried to have breakfast before heading the road but the waffle machine was broke as well.Wrote a complaint to the hotel manager but did not get any reply back. Then wrote to the Head Office and to my surprise, the HO said they could not do anything.So, not only I did not get a rest that night, I paid around $400 for it and did not get any proper response to my complaints. The WORST HOTEL experience I had.
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