I want to share my experience to warn other travelers. If you are staying at a Best Western hotel specially in Chicago downtown and you are visiting from outside the United States (for example from Canada or another country), be very careful with your security deposit.
During my stay, the room itself appeared clean and well maintained, and the towels were fine. However, after the staff noticed that my ID was from another country, my deposit was withheld under reasons that did not seem reasonable or clearly explained except my one small towel found dirty but it was just a lie.
This was extremely disappointing and made me feel that guests from outside the U.S. may not be treated fairly. I hope the hotel management reviews their policies and ensures that all guests are treated equally and that deposit deductions are clearly justified.
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