“I’ve been a loyal rewards member for years, expecting a strong guest experience from Best Western. On a recent stay at the Best Western Beauséjour in Lourdes (Oct 4–7, 2025) I was disappointed that advertised amenities (internet, television, laundry) were unavailable without prior warning, and the front desk was frequently unattended. When I raised these concerns with corporate customer relations, they offered me only 3,000 reward points — valued at about $15 — as compensation.That minimal gesture does not match the inconvenience and unmet expectations of the stay. It suggests a disconnect between their “guest first” messaging and real customer satisfaction. If you value reliable service, transparency about amenities, and meaningful restitution when things go wrong, you might want to consider other hotel chains.I appreciate the corporate rep I spoke with — she was courteous and responsive — but as a whole, Best Western needs to raise its follow-through and reward structure for loyal guests who experience genuine service failures.”And I had to pay for entire stay when I checked in! Is this normal billing procedure for this hotel group?
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