It's been 2.5 months since installation, and I'm still waiting for my Building Regulations Compliance Certificate and the correct warranty. The engineers provided excellent service and high-quality work, and while the sales representative was responsive, the company's administrative process is quite chaotic. Significant Concerns:
- They unexpectedly changed the payment terms from 50/50 to 100% upfront.
- They attempted to charge extra for a thermostat that was already included in my quote.
- There is poor coordination within the team; getting timely responses from the after-sales department is challenging.
- Although I appreciate the quality of the physical work, the anticipated "peace of mind" has turned into weeks of chasing paperwork. If you decide to go with them, make sure to keep every email and be ready to advocate for your certificates.
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