For 5–6 JulyI submitted a formal complaint to bet365 after being pushed repeatedly to disclose private health information in a live chat, despite stating it was unrelated to gambling. I was treated as if I had a mental health problem for simply refusing to use the phone, which is extremely upsetting.After waiting days for a response, I received a dismissive email that took no responsibility, blamed me for what happened, and justified everything under “procedure.” No apology, no understanding — and no acknowledgment of the emotional harm caused.This response made things worse: I had a severe migraine, couldn’t sleep, and felt completely violated and ignored. I’ve now begun legal steps to claim for emotional distress and discrimination.Shame on bet365 for treating loyal customers this way. Players deserve dignity, not judgment.I initially trusted bet365 to handle my payout fairly and promptly, but my experience has been nothing short of a nightmare. They promised my settlement would go through even though my original card was expired, as long as it was the same bank — this was a blatant lie. Now, after weeks of delays, repeated excuses, and constant shifting of blame onto me and my bank, I am left emotionally drained and stressed.Their customer service keeps demanding sensitive bank details repeatedly, despite my clear concerns about security and the fact they already have my information on file. They refuse to accept alternative payment methods that would be safer and faster.I have never encountered a company that has caused me this much distress over a payout I am legally owed. Their poor handling has affected my health and wellbeing, and I am now forced to escalate the matter legally and with gambling regulators.I urge others to be cautious dealing with bet365 — their promises mean nothing, and they show zero respect or care for customers in distress.
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