2, or 3 months ago, I bet at Bet365. (18.04.2025 & 29.04.2025)2 times I caught up 3 Scatter but this casino's system did not let me pay with my Free Games. When I saw Error Problem, I took a screenshots. And then, I contacted customer support and shared the screenshots(time was 21:23). They wanted many information from their casinos screen. They have this information and I waste my times for collecting information on behalf of them!!!And then, they told me "You won 40 GBP from Free Games". I said, but I did not play my Free Games and I did not won this money!!!! After the conversation, they load 50 GBP in my account. 11 days after, I saw the same Error Problem when I caught up 3 Scatter!!! I took the screenshots and I contacted with customer support (time was 21:04). They wanted many information from me and I spent my time again!!! This time they told me "You won 40 pence"!!!! I said that I did not play my Free Games and I wanted my Free Games.They told me that they can not give my Free Games!!!And finally, for closing casino's error issue, they closed my casino account without my Free Games!!!This casino has bugs in their system and customer support is terrible!!!
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