My 75-year-old father was unfairly denied a $94 early cash out. After being advised to contact customer service, he spoke with a representative who was polite and understanding. However, despite having his app open for two hours while monitoring several NBA bets, the moment he accepted the cash out offer and clicked 'confirm', he lost the payout. Instead of honoring the offer, the ticket moved from the cash out section to the live ticket area, and he was left with no payout. I urged him to reach out to customer service, believing they would rectify the issue, but they insisted they needed a screenshot of the offer, which is unreasonable for someone his age who isn't tech-savvy. Ultimately, instead of receiving the $94 he was promised, he was given back only the $10 in bonus bets used for the wager. This experience raises serious concerns about the integrity of the service, especially since I had a similar issue resolved promptly elsewhere. If they treat a senior citizen this way, what would happen with larger sums? I strongly advise seeking alternatives to avoid potential issues.
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