1. Account created. 2. Identity verified. 3. Made deposits and withdrawals successfully. 4. Out of the blue, withdrawals are suspended. They request proof of address. 5. I submit the required proof. 6. For 5 days, I receive no communication. They neither verify nor deny what I provided. Support is vague about timelines, suggesting 8 weeks. 7. During this period, my funds are inaccessible for withdrawal, despite my prompt submission of documents. 8. Most support agents seem to be from a specific region now. They avoid answering questions and don't adhere to their own terms and conditions. They seem unfamiliar with their policies. 9. There's been a significant decline in service quality compared to a few years ago, and even in comparison to last year.
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