Guys, you were right. They just closed my account after 14 days of waiting for a withdrawal and confiscated my winnings (€3,300). I received this email after filing complaints on AskGamblers and Casino.guru.They wrote:"We encourage you to review our rules, specifically Betting Rule 3, Rule 9, and Rule 16, as detailed in our General Terms and Conditions. You can access them using the link below:"(links not allowed here)Rule 3 concerns multiple accounts. (I have only one account; this is just standard text they send to everyone to confiscate winnings.)Rule 9 pertains to criminal activity, collusion, and cheating. (How can you cheat on slots? Now I've become a criminal.)Rule 16 relates to promotions: terms and conditions. (They first offer me big bonuses and thousands of points in the loyalty program, but if you win and meet the wagering requirements, you never see your winnings.)This scam casino should be permanently banned from all partner sites. I've been playing for years, and this is the first time an online casino has done something like this to me. Be cautious!EDIT: 19/03/2025At present, AskGamblers has closed my complain, stating that after reviewing the evidence (provided by BetPlays; I haven't seen any, despite requesting access or asking for them to be made public so everyone can see what this evidence entails), they have sided with BetPlays. Therefore, any complaints on the AskGamblers portal are pointless. Now, let's wait for the verdict from Casino.guru; perhaps here we will see if they share the evidence. I am disappointed that I wasn't even presented with the evidence the casino refers to; this is absurd and simply distasteful. After so many years of playing on various platforms, this is the first time I've encountered something like this.EDIT: 26/03/2025Due to BetPlays claiming below that everything I have stated above is untrue, I am compelled to provide information about my account and add even more details about how the BetPlays company operates. About an hour ago, I contacted BetPlays support to obtain evidence indicating that I violated the regulations. After waiting 45 minutes, no one responded again on the chat. They do not respond to emails, claiming that these three points of the regulations are sufficient and referring me to their website to read the entirety when I asked for specifics. I am very pleased that more and more people are publicly writing about how this company deceives and appropriates players' money; I hope that this will soon result in some legal consequences.Username: ErnestmusAccount ID: 10289599Created: 2 of Jan 2024, 21:55 using e-mail address hosted @gmail.com then changed by BetPlays to @musial.be as per my request Withdrawal ID: 191200754I am still waiting for the Casino.Guru examination.
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