I've been requesting self-exclusion for a month due to gambling addiction, and the account still hasn't been closed! I've had over 50 chat conversations about self-exclusion, and they tell me I need to email the relevant department. I've already sent over 50 emails requesting self-exclusion, and they haven't closed the account, even offering bonuses. What they're doing is unacceptable! It's a crime for someone to self-exclude due to gambling addiction and then deliberately do it to avoid closing the account.
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