Hello,I recently created a gaming account on Betsbunny. I accumulated approximately CA$1,070.08 in winnings. I attempted to withdraw CA$500, but I received a message stating that additional verification was required.They asked me to provide: • A photo of myself holding my driver’s license • A photo of a receipt showing my phone numberI provided all requested documents as instructed.On March 4th, when I logged into my account, I noticed that my balance had disappeared and only CA$20 remained. When I contacted customer support, they told me I would receive a message from the payments department.Shortly after, I received the following email stating that my withdrawal was canceled and that the full amount of CA$1,070.08 was removed from my balance due to an alleged breach of their Terms & Conditions (Clause 12.10), mentioning possible VPN use, forged documents, bonus abuse, or fraudulent activity.I strongly deny all of these accusations.I did not: • Use a VPN • Submit forged documents • Commit any fraud • Engage in bonus abuse • Use multiple accountsI fully complied with their verification request and provided legitimate documents. I have screenshots of my balance, withdrawal request, and all communication with their support team.I believe this is unfair and I feel that my winnings have been confiscated without valid proof or proper investigation.I am requesting a full review of my case and assistance in recovering my winnings.Thank you for your help.Kind regards,Mohamed Maiga
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