betterindoors.com

5
5 Based on 20 reviews

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Spencer
Damp issue

I was asked by a prospective buyer of one of my London properties to check a potential damp issue in the front living room and kitchen area. These are small areas close to ground level no more than 1m2 in total size. There is some light discolouration on the wallpaper surface but the surface is bone dry. I called in a well known PCA registered damp proofer who said there was penetrating damp pretty much everywhere on the ground and first floor rooms due to defective roof, flashings, rendering/pointing and window sills and quoted over £11k for new DPC. Their report was surprising not least because they had apparently discovered problems that we never knew we had in rooms they didn’t even go into. I decided to get a second opinion from Better Indoors who advised the true root cause as humidity related due to the performance of the ventilation strategy and nothing to do with the structure. They demonstrated how the problem could not possibly be structural and proved how it was humidity related in front of me. The damp proofer never even mentioned the ventilation strategy and was in and out in less than 15 mins without asking any questions. I would recommend Better Indoors for service and value for money and avoid fly-by-night damp proofers who propose costly major structural treatments without offering any real explanation or evidence as to why they are needed.

5
Date of experience: May 22, 2023

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