I honestly thought I had cancelled the service as soon as I got the trial because after a quick look on day one I realised it wasn't going to be for me. To my surprise I had not actually fully sent everything through and was charged for the service. I explained my situation and that I am unemployed and chronically ill and cannot afford the service to no reply. I even sent a follow up a few days later, still no reply. This company has a complete lack of empathy for a mental health provider which is beyond baffling. I haven't even got a response confirming that I have now cancelled so who knows if they will try and charge me again. This company is nothing more than a scam, I would steer clear.
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