bettermood.com

4
4 Based on 115 reviews

Our mission is to find the most effective treatment strategies for your specific situation using crowdsourcing, data science, psychiatric and scientific methods....

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LA99
My experience wasn't good with Better Mood. Avoid!

My experience wasn't goodI subscribed after answering a questionnaire that led me to a 7-day trial. Of course, I wanted to give it a go. The thing is, I couldn't find a link, email, or any way to connect with the site after subscribe the trial. So after a few days, I didn't receive any emails about the end of the trial or could access the page where my subscription appeared to be already canceled. I've tried to contact them by email, and the responses were pretty much the same, even after I tried to explain that there was no way to unsubscribe or find a trial cancellation option anywhere. It seems they made this difficult on purpose. I suffer from severe anxiety and tried to deal with them by e-mail. I felt distressed and hopeless after tons of emails begging to unsubscribe me and refund me. And the answers were pretty standard, refusing to refund me. At that point, I just stopped and felt my anxiety level at its highest. If the organizers take this seriously, why are there so many complaints about the same topic? Why turn so difficult to refund if the client clearly state not intending to use your program by the time the 7 days trial end? Thank you

1
Date of experience: Apr 12, 2024

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