EDIT: PayPal closed the case in my favour, giving me a full refund. Don't be afraid to escalate your dispute if Better Mood ripped you off too!I was having an unusually downer morning and scrolling through Instagram (my first mistake) when I saw an ad for Better Mood (BM), which professed to provide me with a "personalised anxiety treatment program" of digital resources. I completed the introductory survey (including a question about whether or not I liked accountability, which triggered BM to tell me that I had opted in to having a personal online coach).Once I had provided my payment details, I was able to explore the small amount of resources I was provided with and found them immensely unsatisfactory. Even though BM claims the program is tailored to each person's experiences (through the use of machine learning algorithms... thanks, AI) and based on survey results, I quickly found that the resources were far too basic and general to be of any real use - significantly worse than the ads made them seem.Furthermore, the whole business model is based on a faulty premise - that you can have a lifetime anxiety treatment plan based on a 7-minute survey. There is no way to alter your program or opt out of having a personal coach (which I immediately realised I did not want). My program was based on answers from a single bad morning - hardly suitable for building lifelong habits. This is a predatory business practice designed to prey on those with anxiety, as is the choice to bury the refund information behind a block of text and a single email address.Lastly, I received no email reminders about the conclusion of my free trial, including the fact that I would be billed $57 USD (an abominable amount of money for the "program" provided). Finding the service vastly different to the glowing way it was described, to the point of being useless, I requested a full refund through PayPal, as well as the deletion of all my personal data. So far, I have only been offered a partial refund, purely "to resolve this matter amicably", with no address of my complaints. I advise you to save your time and money and take your business elsewhere.
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