I ordered a book to be delivered to my son in Australia. It was late, and I was given an revised delivery date. It didn't arrive so after waiting to see if it was delayed due to postal issues, I chased it up, and there were a few more email exchanges with this company and eventually i was told out of the blue that there was a 30-day limit for refunds and that the limit had expired. Not a satisfactory solution at all.
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