I’ve ordered several books from Better World Books over the past two months. Unfortunately I won’t order from them again. Each time, the book had a sticker on the spine with their internal-use barcode, which I assume is for their own inventory and order processing. Well almost every time this sticker damaged my book spine! They use a high-tack adhesive which you cannot remove without irreparably taking a layer of the book cover with it. Glossy dust jackets can be spared, but paperbacks and paper dust jackets will suffer, and end up looking like beat-up ex-library books, so unnecessarily. As a collector of books, this is unacceptable to me. It tells me they put their own convenience above the customer’s interests. It demonstrates a self-centred, inconsiderate, “not my problem, it’s their problem” attitude which I cannot support. It would probably cost them nothing to switch to a low-tack adhesive but evidently they don’t care. I buy a lot of books. To lose my business after getting me onboard shows how poorly-designed their operational model is.
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