bettilt.com

They refused to Validate My Account. UPDATED

MY ACCOUNT WAS ALREADY VALIDATED.They refused to pay my wining bet. I placed a 30 euro bet, on football.They asked for my ID, my Selfie With my ID holding and my Power Bill for address verification.I sent ALL the documents. ALL of them.They called me to my phone. I Stated to them that I cant speak English. I write English with translator’s help.They called me to my phone and they asked me - what was my first deposit . I couldn’t understand them , and I gave the phone to my wife and then to my brother. He told them anything they asked for.Postal Code, Address, Age, Deposit via Skrill, Email etc.They asked …. " what was my first deposit. " my first deposit was MONTHS ago. For many months I wasn’t using my account. How could I remember that ?????They accepted my deposit, WITHOUT verification. They accepted my football bet, WITHOUT verification.But when it comes to pay my winnings, they asked for documents. THAT’S VERY FINE. NO PROBLEM AT ALL FOR DOCUMENTS.BUT they refused to pay winnings , because I couldn’t remember questions like : -what was my first deposit . - what was my first bet . - If I know about their bonuses.I did make a deposit to them MONTHS ago, I got bonus and I bet on casino.After that, and after almost a year, I came back to them and I placed a football bet.So now they ask for documents. I sent documents, but I wasn’t able to remember all the details about my first deposit.That is the reason they refused to validate FOR THE SECOND TIME my ALREADY VALIDATED account and they refuse to pay winnings.They closed my account.I got all of their Emails, if anyone need them.UPDATE. They Asked me, after my review, to contact them via bettilt support email.So, I did it. See for yourself. Those people are scammers. Stay away from them. See my emails and their answers :My Email : Hello.My name is Charalampos Maroulis.My user name is : jakobs12You closed my account.I wrote a review for you on Trustpilot.I am not going to write the same things here, I don’t want to waste yourtime.You replied to my review and you asked from me to contact you on thisemail, in order to check my account and situation.Your answer :Hello dear Customer,We can answer this pretty easily and as a general response to them allsince half of them are in other languages than English or Portuguese."We're sorry that your experience with Bettilt was not... ... English andPortuguese.Thank you,Bettilt team!So, is there something I can do now please?Thanks. THEIR ANSWER : Dear Charalampos,Thank you for choosing Bettilt!According to our records:After analysis of your account and regarding the fact that you failed the validation call, your account was closed permanently.This decision is final and cannot be changed.If you have any questions, please do not hesitate to contact us.For better service always send your username and / or account number.Best regards,The Bettilt TeamMy Second email to them :Hello.My name is Charalampos Maroulis.My user name is : jakobs12Hello. In continuation to your last reply to my review.You answered to me with this email : Dear Charalampos,Thank you for choosing Bettilt!According to our records.........Best regards,The Bettilt Team PLEASE NOTE THAT :I don’t care about my account.I only ask for a refund. I ask you, to give me back my deposit. It was 25Euros.Can you understand what I am asking for ?Please do not mention what happened to my account, again.I appreciate that you replied, to my review BUT I really don’t care aboutmy account.My account is not my concern. My deposit IS.Thank you. Their Answer : Dear Charalampos,Thank you for choosing Bettilt!From what we can verify, you have deposited a total of 50€ on Bettilt since your created your account. However, since the time you have been with us, you made a total of 157€ in withdrawal requests. As such, there is no possibility of us offering a refund.If you have any questions, please do not hesitate to contact us.For better service always send your username and / or account number.Best regards,The Bettilt TeamAnd My last email to them : Hello. Thanks for your reply.My name is Maroulis Charalampos my User is : jakobs12.So lets take a look.157 Euros was from casino winnings. Was not your money. I took a risk, andI won 157 Euros.I made that withdrawal AFTER my first succeeded, account validation.The second deposit was MY 25 Euros. NOT yours.According to your terms, I failed to validate my account for the secondtime, so you should refund me.In any case I am going to publish this conversation.Thanks.Have a nice evening.They just communicating that they have customer support, by replying to reviews, but only for fooling new customers.Stay away.

Date of experience: Sep 07, 2019