Same issue as for many others (I’ve found out reading in here). As long as you lose everything is fine, but if you start winning a couple of bets they limit your account and give you no explanation. They actually tell you to get in contact for further reasoning but then they actually give you no clarification. To me they have actually cancelled the 2 bets I finally managed to win. I attach detailed conversation (unfortunately cannot attach screenshots):-Me: Good morning, I’m here for explanations as it’s been advised by you by email. Can you kindly explain to me why you voided, with no apparent reason whatsoever, two winning bets that I placed on the 04/02/19?In order to take such action toward my account I believe I must have done something pretty wrong or dodgy, which I don’t think I did at all. So can you explain to me why such action has been taken?I’m pretty curious to know your reasoning...Looking forward to hearing from you.Regards-BW: The decision to limit the account is made by our Senior Management Team - Which in turn means that we're not privy as to why the decision was made. Rest assured that the decision isn't taken lightly. Have a great weekend further. -Me: Dear Betway team,so let’s get this story straight for the record, for the social medias and for watchdogs:1) you decided to void two bets that I finally managed to win (after much losing) and put a restriction on my account.2) you sent me an email to make me aware of this and asked me to contact you if I wanted any more info about the decision.3) when I contact you, you just say that the explanation is not available to me or yourself customer service. You just say that the decision it’s not been taken lightly.Is that correct so far or have I missed something?Well, in real world wording, which is the one we all live in, that pretty much means that someone woke up in the morning and decided to void some winning bets and restrict some accounts.You insinuate somehow that I’ve done something wrong. Well, I’m 110% sure I’ve done nothing wrong so it must be you to prove or tell me what that is, otherwise it just means you are making excuses not to pay out winning bets!This is how it works in the real world and in the U.K.Do you confirm what I just said or do you have anything to say to excuse yourselves?Really really looking forward to hearing from you!!!-BW: The decision to limit the account is made by our Senior Management Team, which cannot be changed. As advised we do not have access to the explanation.The information available was sent out to you via email. Please note all accounts are reviewed by Senior Management across the board.
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