I signed up as a new customer to Betway based on their offers. Initially the process was easy and the site working well. I was able to deposit immediately with no verification process. A couple of days in I won a reasonable sized bet and wanted to withdraw the money. I put the request in and heard nothing for 48 hours as my withdrawal was processing. I then chased them via phone- which says lines are closed due to Covid. Via live chat which has you waiting for hours then cuts you off. And via Twitter. Finally via Twitter I was told I needed to verify documents to withdraw which I did immediately. I spent the next four days chasing them and received an email saying everything was verified and I’d be paid within 48 hours. I allowed this time to pass- during which they cancelled all offers and bonuses for me. I was then told the email was wrong and I should ignore it. Four more days have now passed and 60 more messages on Twitter- no money. I’ve never experienced worse customer service and feel the site must surely be scam? Has anyone ever had a withdrawal from them? Would give no stars if I could!
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