I ordered a pair of BGreater shoes for my 6 year old on 1 December. The shoes arrived a couple of days later.Within 2 weeks of normal use, a split developed in the sole of the shoe. I immediately emailed customer service, requesting a replacement in the first instance (as reviews of these shoes are generally positive I felt that this defect was likely just a fluke) or failing this, a refund.I received a quick response with a request for photos. After supplying photos, this is the response I received:"Thanks for sending the photos — really appreciate it. Looking at them, it appears that the part that separated is just an additional outer layer of the shoe. Could you try gluing it back first? It shouldn’t affect the performance of the shoes, and a bit of adhesive should hold it in place nicely. Let me know how it goes or if you need any help."I find this response incredibly disappointing and beyond frustrating. If any glue I have access to will hold the shoes together properly, why wasn't this used in the first place? And the suggestion that I render myself responsible for a manufacturing defect is simply unacceptable.This will be the first and last pair of BGreater shoes I purchase.
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We believe that barefoot shoes are better for everyone – that’s why we want to get kids off on the right foot and start their barefoot journey as soon as possible.
We make what’s known as ‘barefoot’ shoes, which provide a more natural fit and a thinner, more flexible sole so that feet can move and develop as they were meant to.
Unlike others, our shoes aren’t just a mini-version of an adult range. We’ve designed our shoes especially for kids, thinking about everything from fun colours to making it easier for kids to put their own shoes on.
We only sell our shoes online. Without the overheads of a high street shop, we’re able to bring the cost of barefoot shoes down while keeping the quality high, with great customer service, too.See more
