I relocated from KZN to Gauteng and used Biddulphs. Biddulphs was the only company that packed, handled, transported, stored and unpacked my possessions. I paid a much higher price than other companies. On redelivery one of my possessions was no longer working as it used to. I paid for double the amount of transit and mechanical insurance. Biddulphs wanted to pay out less than a quarter of the value of my possession without assessing it so I insisted that they repair and resolve it at their own cost. They proceeded to dispatch a tech and once repaired they wanted to charge me an excess that amounted to more than the repair cost. There was no settlement for the repairs irrespective that I paid for transit and mechanical insurance twice. They did not inform me that I was responsible for the cost of the repair nor what it would possibly cost to repair prior to dispatching a technician. Thereafter they disputed and insisted I pay for the repairs and used 'wear and tear' as an excuse irrespective that my possession was in perfect working condition prior to Biddulphs handling my possession. There were no replacement of any parts just a simple reset that took a few minutes. The Biddulphs representative argued continuously until I informed her not to reply further and informed them that they were wrong. Based on ethics and them not being transparent I will not recommended or use Biddulphs again. I'm glad that this was not a huge expense for me as I can only imagine the situation I could have possibly ended up in as it could have been much worse. I would rate Biddulphs less than zero and would opt for a more transparent and reputable company in future.
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