My move with Biddulphs from Johannesburg to Cape Town (September 2024) was extremely disappointing. The process started well, but the delivery was a disaster. The truck arrived hours late, and items were handled carelessly, my inverter and washing machine weren’t even wrapped despite paying extra for packing. Several boxes were crushed, furniture damaged, and many belongings went missing.The supervisor rushed me to sign delivery papers before I could check my items and didn’t leave a copy. Later, I discovered an antique credenza, clothes, and other items missing and even received someone else’s box. When I reported it, the responses were repetitive and dismissive, with no accountability.A month later, I was called by their Cape Town warehouse saying they had my missing credenza, proving that items were indeed left behind. Despite this, I never received a proper explanation or apology.The entire experience was stressful, expensive, and unprofessional. I chose Biddulphs for their reputation but deeply regret it. I strongly recommend avoiding this company.I still hope Biddulphs will take accountability and contact me to resolve this matter properly, but based on my experience, I cannot recommend their services.
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