My daughter moved from Howick to Cape Town. We decided to use Biddulphs International as we felt that they are an established and a reputable company. Her goods were loaded on 28 June 2024 and we were guaranteed that it would get to Cape Town on 1 July 2024. The items were bubble wrapped and boxes were marked fragile. By 3pm on 1July the goods had not reached her apartment. We had to make numerous calls to Biddulphs to enquire on the delivery. After being persistent the goods finally arrived at 8.30pm. To my horror her furniture was damaged. Boxes were opened and re-taped. I could only assume that staff had opened these boxes looking for items to remove. There could be no other reason for opening boxes and re-taping them. I visited the Biddulphs office in Pietermaritzburg on 2 July 2024 and I was assured that it would be sorted out as I had taken insurance. To date I have never received a call or an update as promised. I can only assume that the insurance is offered as this intentional damage seems to be a normal occurrence. This was not the service expected from a company of this calibre. This is a warning to all that are deciding to use this company. Please take photos of your belongings before they leave and when they arrive at their destination. I'm glad that I had done this so I have my evidence and proof to support my claim. This company never keeps you updated as the customer and you have to continously follow up.
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