The collection team was on time and good. After that things went downhill fast. Having been told it would take 6-8 weeks to ship our goods it ended up taking 21 weeks. Updates were slow. One box and a bike rack never turned up and some goods were damaged. We had paid for insurance and filled in the claim form. Having been told our claim had been approved we are still waiting three months later for the settlement payment....it is 13 months since our goods were collected. Moving should not be like this.
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