We relocated from South Africa to UK and due to covid and the red list, our boxes arrived long before we were able to get to the UK which meant we were only able to check our contents much later. I later found that my very expensive pair or Jordan's were no where to be seen and were 100% there with the rest of my shoes at packing stage. I brought this this to Biddulphs attention and was told the window of time to raise a claim was passed to which I replied with understanding however covid delayed us getting here to check the boxes and regardless of whether or not we can claim im still very angry and disappointed that my shoes were gone. I was completely ignored after this and my next email was also completely ignored. Clearly they couldn't care less. So disappointed as the service I received in the beginning before the packing was great
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