Honestly, all I want is the service I'm paying for; you would think that would be standard. I want to emphasize that I'm not blaming the customer service representatives; they often bear the brunt of frustrations, and it's not their fault. They do their best, but sometimes that just isn't enough. In the eight months I've had a contract for my recycling service, they have missed numerous collections. Each time, I've had to reach out to customer service, wasting countless hours on hold, usually only to hear that they can't contact the local depot or whoever is in charge. Things improved slightly when someone from 'loyalty' was assigned to help after I mentioned canceling my contract, but I've since had another missed collection and have not received a response to my emails. If you are in the area and considering this service, I urge you to reconsider. Most excuses for missed collections revolve around 'no driver assigned,' which indicates they knew they couldn't fulfill the service but failed to inform me. They clearly have ongoing staffing issues and instead of being honest, they continue to take contracts they can't manage. I'm just trying to exit this situation, which is proving difficult. I've never been more disappointed with a company. They haven't offered any credit or compensation despite the poor service, which should be standard practice. Running a small business is challenging enough without dealing with this hassle. If I treated my customers this way, my business would fail. It's beyond me how they get away with this.
Claim your business profile now and gain access to all features and respond to customer reviews.
Biffa is the leading integrated waste management and recycling company in the UK and the UK's No. 1 for Business Waste.
Our team of more than 10,000 colleagues carry out essential operations every day to support the UK circular economy including waste collection, surplus redistribution, recycling, treatment, disposal and energy generation. Our purpose is to change the way people think about waste and sustainability has been at the heart of our business for many years.
By investing in plastic recycling and energy from waste, we aim to have net zero carbon emissions by 2050.See more
